Welcome to Silver Desire! We strive to provide you with the finest jewelry and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive refund and return policy to ensure your peace of mind.
Eligibility for Refund and Return:
- You are eligible for a refund or return if the delivered product does not match the exact description or image provided on our website.
- To qualify for a refund or return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Notification Period:
- To initiate a refund or return, you must notify us within 3 days of receiving your order. Any requests made after this period will not be eligible for a refund or return.
Refund Process:
- If your returned product meets the eligibility criteria, you will be entitled to a full refund of the purchase price.
- Refunds will be processed within [number of days] of receiving the returned item. Please note that it may take additional time for the refund to reflect in your account depending on your payment method and financial institution.
Return Process:
- To return an item, please contact our customer service team at Silver Desire to initiate the return process.
- Once your return request is approved, we will provide you with a return shipping label and instructions on how to return the item.
Exchange Policy:
- If you wish to exchange your product for another item, you must notify us within 3 days of delivery.
- For exchanges, a 30% deduction from the price of the new order will be applied to cover restocking and processing fees.
Non-Refundable Items:
- Certain items, such as personalized or custom-made jewelry, are non-refundable and non-returnable unless they are defective or damaged upon arrival.
Contact Us:
- If you have any questions or concerns about our refund and return policy, please Contact our customer service team. We are here to assist you every step of the way.
Thank you for choosing Silver Desire. Your satisfaction is our top priority, and we are committed to ensuring a seamless shopping experience for all our valued customers.