Shopping
Yes, we offer home delivery services in Dhaka Metro and Division cities. Your order will be delivered within 3 days in Dhaka and 7 days outside Dhaka, depending on product availability.
Absolutely! Every picture on our website is real and authentic, ensuring that you get an accurate representation of our products before making a purchase.
Delivery times vary based on your location. Orders within Dhaka are typically delivered within 3 days, while orders outside Dhaka may take up to 7 days, depending on product availability.
Yes, we provide cash on delivery payment options for your convenience. You can pay for your order when it's delivered to your doorstep.
Certainly! Once your order is processed, you'll receive a tracking number via email. You can use this tracking number to monitor the status of your shipment until it reaches your doorstep.
Payment
At Silver Desire, we offer a variety of convenient payment methods, including Bkash, Nagad, Rocket, Upay, and bank transfers. Choose the option that suits you best during checkout.
Yes, all the payment methods available on our website are secure and reliable. You can rest assured that your transactions are protected and your financial information is kept confidential.
We advise our customers to only make payments using the official numbers listed on our website. We do not take responsibility for payments made to any other number. If you mistakenly make a payment to an unlisted number, please contact our customer support team immediately for assistance.
Returns And Refund
You are eligible for a refund or return if the delivered product does not match the exact description or image provided on our website and if the item is unused, in its original packaging, and in the same condition as when you received it.
Yes, to qualify for a refund or return, you must notify us within 3 days of receiving your order. Requests made after this period will not be eligible for a refund or return.
Refunds will be processed within [number of days] of receiving the returned item. However, please note that it may take additional time for the refund to reflect in your account depending on your payment method and financial institution.
To return an item, please contact our customer service team at [contact information] to initiate the return process. Once your return request is approved, we will provide you with a return shipping label and instructions on how to return the item.
Yes, if you wish to exchange your product for another item, you must notify us within 3 days of delivery. However, please note that a 30% deduction from the price of the new order will be applied to cover restocking and processing fees.
Certain items, such as personalized or custom-made jewelry, are non-refundable and non-returnable unless they are defective or damaged upon arrival.
If you have any questions or concerns about our refund and return policy, please contact our customer service team. We are here to assist you every step of the way. Thank you for choosing Silver Desire. Your satisfaction is our top priority.