Shopping
Can I get home delivery for my purchases?
Yes, we offer home delivery services in Dhaka Metro and Division cities. Your order will be delivered within 3 days in Dhaka and 7 days outside Dhaka, depending on product availability.
Are the pictures on your website authentic?
Absolutely! Every picture on our website is real and authentic, ensuring that you get an accurate representation of our products before making a purchase.
How long does it take to receive my order?
Delivery times vary based on your location. Orders within Dhaka are typically delivered within 3 days, while orders outside Dhaka may take up to 7 days, depending on product availability.
Do you offer cash on delivery (COD) payment options?
Yes, we provide cash on delivery payment options for your convenience. You can pay for your order when it’s delivered to your doorstep.
Can I track the status of my order?
Certainly! Once your order is processed, you’ll receive a tracking number via email. You can use this tracking number to monitor the status of your shipment until it reaches your doorstep.
Payment
What payment methods are available at Silver Desire?
At Silver Desire, we offer a variety of convenient payment methods, including Bkash, Nagad, Rocket, Upay, and bank transfers. Choose the option that suits you best during checkout.
Is it safe to make payments using the listed methods?
Yes, all the payment methods available on our website are secure and reliable. You can rest assured that your transactions are protected and your financial information is kept confidential.
What should I do if I mistakenly make a payment to an unlisted number?
We advise our customers to only make payments using the official numbers listed on our website. We do not take responsibility for payments made to any other number. If you mistakenly make a payment to an unlisted number, please contact our customer support team immediately for assistance.
Returns And Refund
What are the eligibility criteria for a refund or return?
You are eligible for a refund or return if the delivered product does not match the exact description or image provided on our website and if the item is unused, in its original packaging, and in the same condition as when you received it.
Is there a time limit to request a refund or return?
Yes, to qualify for a refund or return, you must notify us within 3 days of receiving your order. Requests made after this period will not be eligible for a refund or return.
How long does it take to process a refund?
Refunds will be processed within [number of days] of receiving the returned item. However, please note that it may take additional time for the refund to reflect in your account depending on your payment method and financial institution.
How do I initiate a return?
To return an item, please contact our customer service team at [contact information] to initiate the return process. Once your return request is approved, we will provide you with a return shipping label and instructions on how to return the item.
Can I exchange my product for another item?
Yes, if you wish to exchange your product for another item, you must notify us within 3 days of delivery. However, please note that a 30% deduction from the price of the new order will be applied to cover restocking and processing fees.
Are there any items that are non-refundable or non-returnable?
Certain items, such as personalized or custom-made jewelry, are non-refundable and non-returnable unless they are defective or damaged upon arrival.
How can I get in touch if I have further questions about the refund and return policy?
If you have any questions or concerns about our refund and return policy, please contact our customer service team. We are here to assist you every step of the way. Thank you for choosing Silver Desire. Your satisfaction is our top priority.